Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in a condition suitable for resale. You must initiate the return process within 30 days of receiving your order. Items that have been used or damaged may not be eligible for return. If you are unsure about the eligibility of your item, please contact us for clarification.
How to Initiate a Return
To start a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Please ensure that you initiate the return process within the specified timeframe to avoid any issues.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. This ensures that you can track your return and confirm its delivery. If we agree to cover the return shipping costs, we will provide you with a prepaid shipping label.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used during the purchase. Please note that it may take additional time for your bank or credit card company to process the refund and reflect it in your account.
Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item, you must return the original item and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Please follow the return process outlined above to initiate your return.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving the item. Include photos of the damage or defect in your email to help us assess the situation. We will work with you to resolve the issue, which may include a replacement or refund, depending on the circumstances.
Contact Information
For any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with wanderlustfind.com is satisfactory. Please allow up to 48 hours for a response to your inquiry.